What qkwin holds about you, and where it comes from
Most of what qkwin knows, you typed in yourself. Registering asks for your full name as printed on your identification, your date of birth, a Malaysian mobile number and an address. qkwin also stores the username you choose and a hashed copy of your password, never the password itself.
Date of birth exists for one reason. qkwin is an adult platform, so nobody under 18 may hold an account. If a check suggests otherwise, the account is paused while the verification team looks into it.
The rest builds up as you play: rounds, stakes, bonus claims, wagering progress and login times. That history is what lets qkwin settle a dispute months later without guessing at what happened.
| Record | Examples | Why qkwin needs it |
|---|---|---|
| Account details | Name, date of birth, mobile number, address, username | One account per person, and withdrawals paid to the right person |
| Identity documents | National ID Card (NID), Passport, Driving Licence | Confirming who you are before the first withdrawal |
| Play history | Rounds, stakes, bonus and wagering records | Applying bonus terms and answering disputes |
| Device data | IP address, browser, operating system, app version | Spotting unusual logins and fixing faults |
Verification: the documents qkwin asks for
Before your first withdrawal, qkwin asks for one clear photo of a National ID Card, a Passport or a Driving Licence. If the image is blurry or the details do not match, a selfie is requested too. Review normally finishes within 24 hours.
Upload through the secure form in the help centre rather than sending a picture to a chat window. Once reviewed, the copy stays attached to your qkwin account and is used for future checks instead of asking you to send it again.
Payments: what reaches qkwin and what never does
qkwin accepts Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. Deposits start at RM45 and usually clear in about 5 minutes. Withdrawals start at RM100, are capped at RM25,000 per day, and typically arrive in about 26 minutes once checks are complete.
No banking password or eWallet PIN is stored by qkwin. The payment partner runs the transfer and returns a reference number, an amount and a status. When a deposit goes missing, that reference is what the support team traces first.
Cookies: the short list qkwin sets
A session cookie keeps you signed in as you move between games on qkwin. Without it, every page would ask for your password again. A second cookie remembers your language choice and whether the age notice has already been shown.
Security cookies on qkwin flag a login from an unfamiliar device before it turns into a withdrawal problem. You can clear cookies whenever you like; the trade-off is a fresh sign-in and a new device check.
Who sees your file, inside and outside qkwin
Inside qkwin, access is limited to the people who need it: the payments desk, the verification team and the support shift on duty. Each look at a customer file is written to a log.
Outside, qkwin shares the minimum with payment processors, identity-check providers and game studios that need a session token to load a round. Studios see a session, not your name. Personal data is not sold, rented or traded to anyone.
Details go to regulators, the police or a court only where Malaysian law requires it, and you are told unless the order forbids us from saying so.
Retention: how long records stay open
Account details stay while the account is active. Close it and the profile goes quiet, but accounting and anti-money-laundering rules mean qkwin must keep transaction records for longer. Verification copies follow the same rule.
Play history is kept so a bonus or wagering dispute can still be settled after a season has passed. When a record is no longer needed for any of those reasons, it is deleted or reduced to an anonymous count.
Your rights over your own account
See what is on file
Ask support for a copy of the personal data attached to your qkwin account. The reply comes through the help centre once the team has confirmed you are the account holder.
Correct what is wrong
Address and mobile number can be changed yourself in account settings. A name change needs a fresh document, because the name must match the one printed on your identification.
Close the account
Closure can be requested at any time. Withdraw the balance first, since a closed account cannot release it. Records then follow the retention periods described above.
Stop marketing messages
Bonus and tournament messages are opt-in, and each one carries a way out. Turning them off leaves security notices and verification updates untouched.
Your part in keeping the login private
qkwin guards the account from its side. The rest is yours. Use a password you have not reused elsewhere, and never pass a one-time code to anyone, including a caller who says they are from support. Real staff never ask for it.
On a shared phone, sign out when you finish and keep the app updated. If a login looks unfamiliar, change the password and open qkwin live chat, which runs 24/7.
Where the rest of the paperwork lives
This notice covers privacy alone. The rules of play sit in the Terms & Conditions, and the way qkwin responds to a gambling habit is set out under Responsible Gaming. qkwin is for adults of 18 and over, and every account is expected to play within a budget it can afford to lose.